Terms of Service
JettaStone – Terms of Service (UK)
Last updated: [Insert Date]
JettaStone is a trading name of JettaBox Group Ltd, registered in England and Wales, Company No. 14697968.
By using our website or placing an order, you agree to the following Terms of Service. If you do not agree to these Terms, please do not use our site.
1. About Us
JettaStone
Trading name of JettaBox Group Ltd
Email: support@jettastone.co.uk
Registered office: [Insert Address]
2. Eligibility to Purchase
By placing an order with us, you confirm that you are at least 18 years old and that all information you provide is accurate and complete.
3. Orders and Contract Formation
When you place an order, you will receive an email confirming we have received it. This does not mean your order has been accepted. A contract is formed only when we email you to confirm that your order has been dispatched.
We reserve the right to cancel any order due to stock issues, pricing errors, suspected fraud, or other valid reasons.
4. Product Information
We try to ensure all product descriptions, images, and specifications are accurate. Colours and finishes may vary slightly depending on device settings.
Measurements are approximate. Manufacturers may update designs or packaging.
If the product received differs significantly from its description, you may be entitled to a refund under the Consumer Rights Act 2015.
5. Pricing and Payment
Prices are shown in GBP and include VAT where applicable.
Payment must be received in full before dispatch.
We may change prices at any time.
If a pricing error occurs, we may cancel the order and issue a refund.
6. Delivery
Delivery times are estimates and not guaranteed. Large items such as freestanding baths may require assistance to receive.
Delivery may be handled by third-party couriers or manufacturers.
You must provide accurate delivery details.
Failed delivery attempts may result in additional charges.
6.1 Damaged Items
You must inspect your item at delivery.
Any damage must be reported within 48 hours with photographs of the damage, packaging, and shipping label.
This allows us to claim with the courier or supplier.
7. Cancellations and Returns
7.1 Consumer Cancellation Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the item unless it is custom-made or special-order.
Items must be returned unused and in their original packaging.
Return shipping for change-of-mind cancellations is the customer’s responsibility.
We will arrange the courier collection and deduct the cost from your refund unless the product is faulty.
7.2 Faulty or Misdescribed Goods
If your item is faulty, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
We may require photographs or an installer’s report.
8. Warranty
Most baths include a manufacturer warranty (usually 5–10 years).
Warranty claims require proof of purchase.
Improper installation or misuse may void warranties.
9. Liability
We are not responsible for losses caused by incorrect installation, misuse, or failure to follow instructions.
We are not liable for business losses, including loss of profit, income, or opportunity.
We are not liable for delays caused by third-party couriers.
Nothing in these Terms excludes liability for death, personal injury, or fraud.
10. Website Use
You agree not to misuse the website. This includes attempting to access restricted areas, uploading malicious code, or copying content without permission.
We may suspend access for misuse.
11. Intellectual Property
All content on our website, including images, text, logos, and product information, is owned by or licensed to JettaBox Group Ltd.
12. Changes to These Terms
We may update these Terms at any time. Updates take effect once posted on this page.
13. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be resolved in the courts of England and Wales.
14. Contact Us
If you have any questions about our Terms, contact us at support@jettastone.co.uk